The problem is going to be compounded in Canada. Apple has decided to do the Apple Store thing in an Electronics chain here called "Future Shop" (Now owned by Best Buy). The guys and gals who presently work at Future Shop are already just about the most ignorant and arrogant people around. Put ignorance and arrogance together and you get a pretty bleak picture. They have a high rate of industrial injuries due to knuckles being bruised due to contact with the floor. Apparently Apple will send people to work as consultants alongside the regular mouth breathers at the chain. This should be pretty damn amusing! jg