According to Henry Kalir: >On Tue, 8 Apr 2003, Shawn King wrote: > >> On 4/8/03 1:07 PM, "Tom R. no spam" <tr5374 at csc.albany.edu> wrote: >> >> > And who owns the stores? Are they franchise, or owned by Apple >> >> Wholly owned and operated by Apple. >> > >So - why the high-handed attitude? > >Best, > >Henry We're talking about a system that is in its infancy. This isn't Sears. Would you rather have a somewhat responsible party, Apple, available for redress, complaints, etc, or any tom, dick or harry that could swing a franchise fee? Cut them some slack, or, at least, address complaints to Apple HQ, Apple/slash, etc. Just my .02 ~flipper