[Ti] Apple Store Service blows

[Michael Bigley]

>Are you willing to believe that the exact same thing would have 
>happened if the screen at Microcenter had a bad pixel? The could 
>have done nothing more than the Apple store had done.

MicroCenter has an excellent "across the board, no questions asked" 
return policy. Besides the fact that you have to wait in a line that 
can be up to a half hour or so, the refund and get a new one process 
is very straightforward there. So they can do and do more than the 
Apple Store does.

So in this case, Chris could have taken the iMac back, got a store 
credit and gone back to the Mac department and got another iMac.  I 
did exactly that when I bought my mother an iMac and the CD drive was 
DOA.  Outside of MicroCenter, I would have had to go through the 
whole Apple Warranty/authorized repair center thing, which would have 
taken days, weeks or even months according to some reports on this 
list.  At MicroCenter I returned the iMac and got another one that 
day. This is a great protection against DOA parts or ones that fail 
in the first few days of use (which is generally a manufacturing 
defect as well).

They are an authorize Apple Repair facility, so I am sure they recoup 
their costs in that fashion; in fact I recently saw a stack of 
refurbed eMacs there for $732 (the $999 retail model).  These units 
carried Apple's full warranty as well as the MicroCenter return 
policy.

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Mike Bigley                Maineville, Ohio
       http://www.norbertrunning.com
Please support an American Indian Elder &
Medicine Man by visiting the above link.
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