[OT] Airborne Express, was Re: [Ti] Electricity "leak"

[Kynan Shook]

Well, I wouldn't normally do this, but I've had such *good* experiences 
with Airborne Express that I have to leap to their defense here...  I 
work for an Apple Authorized Service Provider, so I can confirm that 
all of Apple's service parts (such as your power adapter and cord, or 
any parts we use to fix computers) are shipped overnight by Airborne.  
Retail goods use a variety of shippers.  At our office, I don't think 
we've ever had a package lost, or even delayed by Airborne.  They are 
FAST.
A recent experience I had with them was when I sent my iSight in to 
Apple (the green light quit working, nothing major).  As usual, Apple 
sent the box to me via Airborne, I returned it, and they gave me a new 
one (again, by Airborne).  Not only did Airborne overnight it to me, 
but when the delivered it, I got some awesome service.  Though I was 
home at the time, our doorbell was broken (and still is, stupid 
landlord...).  My roommate brought me the slip they left, and I called 
them about an hour after they stopped by, asking them to route the 
package to my office instead of to my apartment.  They were happy to do 
so, and the best part is that they did that only about an hour after I 
called.  In my experience with other carriers, once the package is out 
on the truck, they can't tell you where it is, when it will get to its 
destination, or change the destination.
I was thoroughly impressed.
As an aside, I just got an Amazon order today; it "shipped" the 23rd, 
was received by Airborne on the 24th, got to my city on the 26th, and 
was delivered by USPS today (the 27th).  Not bad for shipping around 
Christmas, especially considering I opted for the cheapest shipping 
option available.  Not as fast as Airborne's usual overnight service 
since local delivery was handled by US Postal Service, but considering 
that Amazon told me it would arrive some time between the 31st and the 
3rd, I'm plenty happy.  A testament to both Airborne and Amazon.

cheshirekat <cheshirekat at pobox.com> writes:
> Apple finally agreed to allow me to pick up the part at my nearby Apple
> Store while they filed a lost package claim with Airborne Express. I
> didn't realize that Apple only used Airborne Express (according to the
> Apple tech) but because of this situation, I doubt I will ever again
> trust them to deliver my package if I need to send in my Ti for repair.