[Ti] DVD+RW in new Macs?

[Murray Kastner]

I have a serious problem recording DVDs in my new 17" Al. Toast 5.2.1 
runs fine until the last 15 minutes or so and then reports: 	The drive 
reported an error
								Sense Key = HARDWARE ERROR
								SENSE CODE = 0X02, OXO1

In frustration, after renderng a half dozen blanks useless, I called 
Apple Canada. They told me to reinstall and try again. I did. Then the 
first-level guy put my onto a senior technician -- David - who must be 
working sub rosa for Microsoft.

His arrogance, rudeness and refusal to offer any help at all nearly had 
me -- God forbid! -- selling my new PB and buying a Viao. Now, you are 
hearing this from someone who has been a MacManiac and evangelist 
through thick and thin since 1985.

If anyone auditing this list works for Apple Canada, I seriously 
recommend a transfer to the shipping room for this fellow who is 
obviously burnt out and simply sluffing off any pleas for help onto 
others.

I was somewhat mollified when I read on macintouch that there is a 
problem with 17" PB DVD drives. Now why couldn't this David character 
simply tell me this? He had to know as he is a senior technician -- 
ahem!

Anyhoo, I've cooled down enough to forget my first urge to trash the 
new PB and I now accept the fact that I have a defective product and 
will probably have to buy an external drive if Apple refuse to 
recognize what very many users are reporting. Without the SuperDrive, 
it is still light years ahead of any Windows box.

But I'll bet that David is turning any marginal owners off Apple and 
towards saving the xtra $$$ and perhaps going to Dell, who at least 
service what they sell.

Sorry for this rant but I had to get it out.

Murray

PS: This list is one of the factors in deciding to stick with it. Oh, 
the drive is a Matshita UJ-815 and I am running 10.2.6 with a Gb of RAM 
and loads of available hard disk



On Wednesday, June 18, 2003, at 12:28 PM, Kynan Shook wrote:

> The superdrive in the PowerBooks isn't meant to read or write DVD+R or 
> DVD+RW.  They also probably won't work with DVD-RW, although for the 
> most part, the desktops can do this.
>
> Selwyn Ward <selwyn.ward at btopenworld.com> writes:
>> I have a 17"Al PB and haven't yet managed successfully to play a 
>> DVD+RW in
>> it from my Phillips DVD recorder. It recognises the disc OK and 
>> starts to
>> play but invariably crashes.  My recorder allows me to change a 
>> setting in
>> the recording to aid recognition (I had to do this to successfully 
>> get the
>> DVD+RW recognised on my TiPB) but none of the options get the discs 
>> playable
>> on the 17"Al Superdrive.  If you find a patch, hack, fix or 
>> workaround - do
>> please let me know!
>
>
> Kynan Shook
> kshook at mac.com
> http://homepage.mac.com/kshook/index.html
>
>
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