On 5/7/03 11:18 AM, "Alan Vonderhaar" <alvonder at fuse.net> wrote: > So I emailed the company asking what they'd do for me (warranty is > nominally a year). > No answer. > I wrote again, and my email was bounced. My ISP informs me the > Electrovaya folks have blocked mail from fuse.net. Is that a new low in > customer dis-service, or what? > Their stuff is VERY expensive; one would have thought that would entail > good service. > > Regards, > > Alan Alan, have you tried phoning them? Could be as simple as them receiving a flood of spam bounced through fuse.net - one thing for sure, MANY companies do not use email as a very reliable business communication tool. I have found that a real voice on a phone or better yet, face to face works best - even in todays modern communications era. Good luck! Bill Reburn Associate Member of the Society of Graphic Designers of Canada