[Ti] more on my dead SuperDrive.....

[kalirhe at umdnj.edu]

Quoting "Dr. Trevor J. Hutley" <hutley at geneva-link.ch>:

> At 2:04 PM +0200 7/28/04, Dr. Trevor J. Hutley wrote:
> >At 02:04 -0400 28/7/04, JFL wrote:
> >>Not being able to suck in a disc sounds like a dead drive,
> >>>
> >>>This evening, the drive will not even "take" a disk.....
> >
> >I called Apple in Switzerland, they agreed with my diagnosis that 
> >the SuperDrive is dead.
> >
> >They proposed to send me a newSuperDrive (to arrive within 48 hours 
> >at my house), so that I can take it with my Powerbook to an 
> >authorised repair shop here in Geneva (ART Computer), get them to 
> >change it (under warranty), and get them to send the old drive back 
> >to Apple within 10 days.   Sounds like a great arrangement to me.
> 
> Thursday 5 August 2004
> 
> One week later, yesterday, I have received no SuperDrive from Apple, 
> so I call them.
> 
> They said that someone had cancelled the shipment of the DVD drive to 
> me, but could not say who or why.  It is hard to believe that 
> 'someone', withiout leaving any record in the file, can just cancel 
> an important shipment.
> 
> Today, I called Apple, who said it was cancelled because the 
> SuperDrive is not a user-serviceable part.
> I KNOW THAT........ I was not going to do anything except take it to 
> the authorised repair shop, who had agreed to do the work and had 
> undertaken to ship the dead drive back to Apple within 10 working 
> days of receipt.
> 
> Apple said there is nothing they can do to help me, as they now say 
> that the authorised service centre has to order the part. 
> Fortunately, I found a very helpful person at the service centre here 
> in Geneva (ART Computer) who ordered the part this evening, just 
> based on a phone call, and promised to call me when the drive 
> arrived, and that he would fix it the same working day.  That is what 
> I call service.
> 
> I leave next Friday for Saudi Arabia, so the timing is now very tight.
> 
> Then I read the catalogue of problems that Sam has had with his 1Ghz 
> Powerbook, and I felt better.
> 
> regards,  Trevor

Unbelievable!! Apple must feel that its current PC market share of ~3% is
still "comfortably" large enough to be treating its loyal customers like
that!!

Best,

Henry