Salesmanship

[Les Posen]

My Powerbook has finally been replaced through my insurer. I discussed 
this with the list in mid-November soon after its theft.

While I could have obtained the replacement from Apple direct like I 
did with the original Powerbook, the insurer insisted on dealing 
directly with a supplier, rather than send me a cheque.

I had discussions with the supplier about models, and availability, and 
eventually agreed on a 15" AlBook 1.25Ghz.

He made the offer of 1GB RAM (my TiBook originally came with a single 
512MB chip factory installed, to which I added a 256MB chip = 768MB); 
an additional battery and a 3-year warranty.

May I ask the group for a reality check?

If you were told your Powerbook was coming supplied with 512MB RAM, 
with an additional 512MB, would you expect it to be:

1. 1GB  RAM installed - eg., 1 x 512MB factory installed + 1 x 512MB 
supplier installed?

2. 1 GB supplied - 2 x 256MB factory installed; 1 x 256MB removed, 
replaced with 1 X 512MB, for a total of 768MB installed; 1 x 256MB chip 
supplied in static-proof package.

Les,

at the sharp end of the stick