applecare repairing

[Silvo Conticello]

Hello everybody,

I've sent my TiBook500 for repair: faulty screen (and I wanted to fix 
it before the Applecare expires). After 2 weeks they are still waiting 
for the spare part.
Does anybody know if there is a maximum time they can keep it?
Is there a remote possibility to get it back and to send them again 
once the spare part has arrived?

Thanks,
SIlvo

Silvo Conticello
TiBook 500MHz, 1GHz RAM, 60Gb HD, OSX.2.8
Cambridge
UK
E-mail: silvoc at tiscali.it