There are a lot of unhappy customers with Direcway, but there are also some who are quite satisfied (including me). To check out both sides of the story it is helpful to visit www.dslreports.com and go to the Direcway Forum. I think one of the factors is if you are using a different ISP who is using the Direcway service. My ISP is Xplornet (was Lincsat) in Canada, and I have nothing but good experiences with them. Their customer support is second to none for any ISP I have ever signed on with. jg Timothy J. Luoma typed this message on 4/13/05 2:19 PM: > yes. It was expensive ($60) a month, the customer service was TERRIBLE > (long waits and hard to understand, often got conflicting info) and it was, > in practice, not that much faster than dialup for regular web surfing. A > single file did download faster but a page like Amazon.com was painfully > slow. > > I cancelled before my 30 day trial and was only out the $200 to get the > stuff installed. > > This was DirecWay. I absolutely suggest avoiding them. How bad was it? I > went back to 26.4 dialup (not even 53k!) after YEARS of having cable modem > at our previous home. Fortunately I have DSL at work.