[Ti] OT: Timbuktu, Apple Remote or web-based?

[Murray Kastner]

I guess everyone is busy with the WWDC this week so I may be forgiven  
for broaching an off-topic subject: (or can someone just steer me to  
a productive forum)

What is the best form of remote diagnostics for a consultant to use  
to streamline customer support?

I tutor seniors in using Macs to use the Internet and I'd like to cut  
down on wasteful driving time when I can use remote means to remedy  
common problems. Older folks seem to have lower thresholds for  
frustration and I believe knowing that help is just a phone call away  
will dispel some of the frustration.

My apologies for the digression but I believe the topic may be of  
interest to others as well. To link it to the primary purpose of the  
list, I plan to put together a package for seniors: an iBook or  
PowerBook bundled with tutoring and support (for a set fee plus  
follow-up). Should be approximately $2-3000.plus follow-up costs.  
And, yes it might be expensive for some but there are plenty of  
seniors with more money than expertise who will pay for a convenient  
entree to cyberspace to stay in touch with their progeny...

Murray