What to do: To begin the battery exchange process, go to the Apple website at <http://www.apple.com/support/batteryexchange>. You will be asked for the serial number of your computer, the serial number of your battery, and a ship-to address. After serial number verification, a new battery will be shipped to you free of charge. You may exchange up to three batteries through the website. When you receive the replacement battery, please use the same shipping packaging and the included prepaid shipping label to return the recalled battery to Apple. If you do not have access to the website listed above, you can call Apple at 800-275-2273 between 8:00 a.m. and 8:00 p.m., central standard time, seven days a week, for further assistance. On 5/20/05 10:49 PM, "Robert Nicholson" <robert at elastica.com> either wrote, forwarded or quoted: > So I have one of these machines... > > What does one do? > > This is quite frustrating. > > Q. Can I go to an Apple Retail store to exchange the battery? > > A. The battery exchange program is being conducted through the battery > exchange website.