[Ti] Apple customer service

[Gene Steinberg]

On Jun 10, 2006, at 8:53 PM, Scott Mckinley wrote:

> That is the thing with apple.  I am a big Mac fan, but I think their
> customer service sucks.  I have numerous friends and relatives that
> purchase apple products.  But when something goes wrong, Apple charges
> an arm and a leg to fix it.  If they want to gain customers and to  
> keep
> customers coming back to the store, why not bend over backwards for
> their customers??  They never do.   People I know who have dealt with
> customer service say they will never purchase an apple product again.
> It is just like when the little girl wrote the letter to apple
> suggesting a way to improve the iPod.  Apple wrote a shity response to
> the little girl.  Apple needs to get this fixed, or they will continue
> to lose customers.
>
> Have a good one,
> Scott


Apple's customer service rates, by far, the best in the industry. As  
bad as they might be, Dell and the rest are regarded as worse. So  
what incentive is there for Apple to improve?




_ _ _ _
Peace,
Gene Steinberg
Publisher/Editor, The Mac Night Owl
http://www.macnightowl.com.
Host, The Tech Night Owl LIVE
http://www.techbroadcasting.com
Co-host, The Paracast
http://www.theparacast.com
Co-author, "Attack of the Rockoids