On 6/11/06, at 9:37 AM, Michael Levin milevin at gmail.com said: >When you charge premium prices for your product, then you need to >provide premium customer service. Other wise, why purchase your product? You make a good point. Apple products are generally perceived to be more expensive than competing PCs and their customer service also is perceived to be at a higher level -- a good correlation. I have rarely needed to call Apple, but from the few times I have, I can't complain. Tom Miller .................................................. "The only time we see the middle of the road is as we run from side to side." R.O.Clark ...................................................