<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">So I have one of these machines...<DIV><BR class="khtml-block-placeholder"></DIV><DIV>What does one do?</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>This is quite frustrating.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-style-span" style="line-height: 13px;"><FONT class="Apple-style-span" face="Lucida Grande" size="2"><SPAN class="Apple-style-span" style="font-size: 10px; line-height: normal;"><B>Q. Can I go to an Apple Retail store to exchange the battery?</B></SPAN></FONT><FONT class="Apple-style-span" face="Lucida Grande" size="2"><SPAN class="Apple-style-span" style="font-size: 10px; line-height: normal;"> </SPAN></FONT></SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 13px; font: normal normal normal 10px/normal Lucida Grande; min-height: 12px; "><SPAN class="Apple-style-span" style="line-height: 13px;"><BR></SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; line-height: 13px; "><SPAN class="Apple-style-span" style="line-height: 13px;"><FONT class="Apple-style-span" face="Lucida Grande" size="2"><SPAN class="Apple-style-span" style="font-size: 10px; line-height: normal;">A. The battery exchange program is being conducted through the battery exchange website.</SPAN></FONT><FONT class="Apple-style-span" face="Lucida Grande" size="2"><SPAN class="Apple-style-span" style="font-size: 10px; line-height: normal;"> </SPAN></FONT></SPAN></DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV></BODY></HTML>