Florin- Thanks for that comment about what's important to report. I've always struggled with exactly what I should report and how to report it. That'll give me a good template to work from. John Erdman On Tuesday, October 21, 2003, at 12:23 PM, Florin Alexander Neumann wrote: > > Comment: > This is how an accountant might have reported a situation like yours. > > Hardware: Blue & White PowerMac G3/400MHz Rev. 2, 512MB RAM, 18GB IBM > Deskstar IDE hard drive (no partitions), Matsushita CD-ROM and Iomega > Zip 100 drives (came with the Mac), ATI Rage 128 video card, Apple 56k > int'l modem, Apple ADB mouse and Extended Keyboard II. > > Software: Mac OS 9.2.2, Mac OS X 10.2.6. > > Problem: Under OS X, we tried to install scanner software to use in > Classic. The installer, which ran in Classic, crashed repeatedly, so > we rebooted the Mac. It froze at the blue screen after loading the > system. We rebooted it repeatedly, but it always froze at that point. > > What we tried: Tried to boot in OS 9. Doesn't work. Tried to boot in > Safe Mode. It froze at the same point. Tried to boot in Single User > Mode. It froze at the "Singleuser mode -- fsck not done" line. Booted > off the OS X CD and ran Disk Utility to repair the internal drive. It > reported finding "keys out of order" and not being able to repair it. > > f