Tell her to get to get a new ISP. Seriously. If these people expect to take her money for services which they have no intention of providing, [expletive deleted by poster] them! Other than that, we don't have anything to go on. This is a question which cannot be answered without a good deal more technical detail. On 4/7/07 11:04 AM, "Tom Garrou" <mk3ds2 at cox.net> wrote: > I have a friend with an early version of iMac, running the current > version of OS X and using Mail as her email application. She is able > to send email but not receive it. As far as I can determine her > entries in her email account are accurate. Her internet provider > says it is a Mac problem and have not been able to help her solve her > problem. > I am at a loss on how to go about solving this problem and would > appreciate any suggestions anyone on this list could provide. > > Thanks in advance. > > Tom Garrou