[X-Newbies] Help please!

[Carole Wessel]

Hi Keith, 

I am not sure if I can help, did you just try to "hard shut down"?  I am not sure how to describe it, just hold on the button until it shuts down ?

Are you in France ?  So am I maybe we could talk over the phone .
Carole


On Feb 9, 2011, at 11:25 AM, Keith Mills wrote:

> Me again!
> 
> (Using a torch!) I can just see the message: "The application System Preferences cancelled log out.
>                                                                To try again quit System Preferences and choose log out
>                                                                from the Apple menu."
> 
> But I cannot! (I can't see the arrow even).
> 
> Behind this message, I can just see the document that didn't close.
> 
> Thank you.
> 
> Keith Mills
> 
> 
>> Hello everybody. This is your perennial Newbie in a panic!
>> 
>> I have a Macbook 13" OS 10.6.6
>> 
>> Last night I tried to shut down as usual, but it seems that there was a document open and the screen behaved strangely. I thought no more about it until this morning when I tried to switch on. Nothing.
>> 
>> Looking closely, I can see that the document (very, very faint) is still there. I wondered whether the battery was down because it had been on all night. But now it seems to be fully charged. I can just see the screen instructions. I have tried Shut Down, Restart, Force Quit etc. Nothing works.
>> 
>> I can hardly see the screen it is so faint. Has anyone any suggestions please?
>> I am lost without it it for my work. I am writing this on my old iMac which cannot open many of the documents I need to use.
>> 
>> Many thanks in advance,
>> 
>> Keith Mills
> 
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