Folks; First, PLEASE excuse the x-post for those of you who get both lists. Second, I've got some clients on a Government installation that are having troubles getting Software Update to do it's stuff. Their networking department can 'see' packets going out to '17.250.248.95' (resolves to swscan.apple.com), but a reply NEVER comes back, yet anywhere EXCEPT on their network Software Update just 'does it's thing' [I've left an update waiting on my powerbook, just to check things]. Does anyone know, what ports, protocols, etc. Software updates uses, or just how it works? Supposedly they are NOT blocking any ports or going thru a proxy server that requires a username/password [the only article I found at Apple that closely matches what's happening, references this as a problem]. THANKS for ANY help; Russell P.S. The error Software Update gives is "unable to connect to the Internet, please check your network connection and try again"; all other browsing works fine.