[X4U] Re: Help needs help

[Jim Hurley]

>Jerry Krinock wrote:
>Delete both of those files.  In general, to fix problems with Apple Help
>Viewer, I recommend the following:
>
>1.  Quit Apple Help Viewer.
>
>2.  Open your home folder > Library > Preferences and delete these two
>files:
>
>~/Library/Preferences/com.apple.help
>~/Library/Preferences/com.apple.helpviewer
>
>3.  Open your home folder > Library > Caches and delete this folder:
>
>~/Library/Caches/com.apple.helpui
>
>4.  To improve the likelihood of this working, log out, and to improve it
>even more, restart your Macintosh.
>
>
>***********************************

Jerry,

I spoke too soon. The problem has still not resolved itself.

Following the steps you outlined above and clicking on "Look up 
topics easily" in the Help Viewer I do get the index (the alphabet of 
help categories). It takes about a minute; I presume that that window 
is being downloaded. (But even this doesn't work a second 
time--unless I go though all 4 steps again. Mac Help  is a 
self-corrupting utility.)

And even when I did get the index to come up, I was unable to get the 
index links to function. Clicking on a letter has no effect.

Something very wrong here.

OS X has a lot to offer, but between this problem with help and the 
fact that Spotlight recognizes less than half of my  files, there is 
substantial room for improvement.

Jim