Thanks for pointing out my oversight. They are running 10.4.8. Updating all the stuff in Software Update made no difference. I DON'T know about Flash, and I don't believe they have Flip4Mac installed. I'm not sure how relevant that is though. I'm pretty certain that Apple is using QuickTime and not Flash for their video clips on their website, right? Nonetheless, I'll see if they need to update Flash. Any other ideas? -- David R. Boag, DDS spikedds at bellsouth.net http://www.southatlantadental.com/ On Dec 26, 2006, at 7:21 AM, Linda wrote: > What version of the OS do they have installed? Are there any > updates waiting > for them in Software Update, and, are they current in Flash, > Flip4Mac, etc.?