[X4U] Mail won't launch

[Norman Cohen]

A couple other things to try/check:

1) Has he rebooted or logged out and back-in again?
2) Has he tried using Mail in another user account and does it work  
there?
3) Is he running any Mail plug-ins/bundles or extra Mail-associated  
software that needs to be updated (MailTags, SpamSieve, etc.) or  
inactivated as part of the trouble shooting?
4) Has he tried running Onyx or some similar system utility and  
cleared his cache files?

Sometimes, Mail won't launch if you have a corrupt message in the  
inbox. Try launching with the shift key held down. The mailboxes will  
not load. Check out this Apple Discussion thread for other things to  
do, if the shift key trick works:

<http://discussions.apple.com/thread.jspa?messageID=3046646&#3046646>

Good luck,

Norm
---
Norman A. Cohen
nacohen at mac.com

"It is only possible to live happily ever after on a day-to-day basis."
Margaret Bonnano

On Nov 25, 2006, at 07:48 AM, Jim Freeman wrote:

> Any suggestions would be appreciated. If I can't help him over the  
> phone, I'll be trying to solve the problems myself when I visit for  
> Christmas.

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