[X4U] Fwd: [ACEsthetics] MacBook Pro/Apple info needed..

[David R. Boag]

Below is a friend of mine's first experience buying a mac. He just  
tried one for the first time, and the screen was bad. He  
unfortunately bought his MacBook Pro from CompUSA, and they "lost"  
his MBP while sending it to Apple.

Does anyone have a contact resource to allow him to speak to a live  
person at CompUSA?

Thanks and please reply to all, as he is CC'd on this post.
--
David R. Boag, DDS
spikedds at bellsouth.net
http://www.southatlantadental.com/


> From: "Dr. Raymond Voller" <drvoller at alltel.net>
> Date: September 11, 2006 7:34:37 PM EDT
> To: <ACEsthetics at lists.acesthetics.com>
> Subject: [ACEsthetics] MacBook Pro/Apple info needed..
> Reply-To: drvoller at alltel.net
>
> My brand new MacBook Pro had a bad screen from the factory,(worked  
> for one
> day) so I took it back to Comp USA who in turn sent it back to  
> Apple.. and
> now CompUSA hasn't been able to track it...as if the darn thing is  
> lost
> somewhere..
> Is there a phone number to a REAL HUMAN that someone who uses Apple  
> stuff
> can send to me so I can call and find out where the heck my new  
> replacement
> computer is??
>
>
> Raymond J. Voller, DMD, MAGD, FADI, FACE

and then

> I'm on hold (on and off) with Apple. Now over 45 minutes..
> Since I purchased it THRU CompUSA, Apple is refusing to send me a new
> computer and are referring me back to COMPUSA!!!!
>
> Apple is recommending I go back to the store and 'talk to the manager'
> to get me a new one, versus waiting on Apple to fix the one that  
> lasted
> one day!!
> (BTW, NEITHER Apple nor CompUSA can find my computer at this point..
> CompUSA can't get me the proper repair order number to look it up  
> online
> even!
> SCREW THIS!!
> Ray
> I'm waiting for a supervisor..