[X4U] So close! Almost had a new convert...

[john dach]

>On Wed, Jan 23, 2008 at 02:46:01PM CST, Jesse Leo 
><jleo at projectsupport.com> wrote:
>>
>>  An old friend of mine bought a Macbook after years of my urging her to make
>>  the switch. But a few weeks later I got an email saying she was sending it
>>  back for two reasons:
>>
>>  1) Moving her website over so she could work on it on the Mac would've been
>>  a huge chore, as it was created in MS FrontPage. Never having used FrontPage
>>  I cannot verify if this is accurate.
>>
>>  2) There was evidently some hardware issue with her keyboard and/or
>>  trackpad, it would stop responding sometimes. Still under warranty, I'm sure
>>  it would've been a free repair @ the Genius Bar.
>>
>>  A full-blow intervention was in order, but alas I was too late. She had
>>  already sent it back and ordered a Dull.
>
>It's easier to convert a new computer user than an old Windoze user.
>The former has no baggage.  The latter has built years of experience
>with a particular workflow.  Your greatest challenge is to understand
>what they do, show them how to do that on the Mac, and train them to
>use new tools on the Mac when their old tools only exist on Windoze.
>Given her history with FrontPage, I would not have tried to convert
>your friend in the first place.  However, I'd also tell her that I
>would provide free tech support only if she converted to a Mac.

Or have her load Windows on the new Mac and go either way as needed.........

John Dach