You mean an SLA (Service Level Agreement)? That's typically done at a business level, and there are typically fees associated with an SLA. Are you doing something like this with your provider on a personal/home level? Jerry Technophobic_Tom at comcast.net wrote: > Geoffrey wrote: > >> Verizon offers a 5 Gig plan...1.6 to 1 m.b. down load.... >> Just wondered if anyone had used Verizons Broadband >> service for internet use and had any feed back on it. > > If you try it, make sure you get an agreement such that if it doesn't > perform to some criteria, which you specify, they must void the contract > and return all your money. It can be so arranged. > _______________________________________________