[X4U] Damn Comcast

[Ed Gould]

On Oct 8, 2008, at 3:11 PM, David Brostoff wrote:

> At 12:48 PM -0600 on 10/8/08, Robert MacLeay wrote:
>
>> Today, I received a form letter (Comcast Customer Security  
>> Assurance Notice)
>> with return address <abuse-noreply at comcast.net> telling me that  
>> "Comcast has
>> determined that your computer(s) have been used to send  
>> unsolicited email
>> ("spam"), which is generally an indicator of a virus. For your own
>> protection and that of other Comcast customers, we have taken  
>> steps to
>> prevent further transmission of spam from your computer(s)."
>
> Yes--this is the letter they send if you are using port 25 and  
> someone sends spam using your return address. The problem is not on  
> your computer so you can of course ignore their antivirus software  
> instructions.
>
> Since you say you have been using port 587, I am not sure why you  
> are having a problem, though.
>
> You might try calling Comcast. Surprisingly, almost all the  
> representatives I have spoken with have been knowledgeable and  
> helpful, especially if you are friendly toward them. I found this  
> out when I had to help an elderly friend with a problem he was  
> having. That is in fact why I decided to try them.
>
> David
>
>
David:

Heheh you have not had the pleasure of attempting to speak to COMCAST  
support. Clueless is a place to start.

Ed