On 9/5/08 5:27 PM, Neil wrote: > I board my flight in less than ten hours, so it is too late to get a > new printer shipped to me in time for my trip, but I plan to call tech > support when I get back and see if they can resolve the problem for > me. I hope they take care of me as well as they did Randy. Thanks > for all the help. I learned the hard way (as you are learning, too) not to buy printers that don't have a local repair option. Sometimes overnight just isn't fast enough, especially if you live somewhere that doesn't guarantee morning delivery on overnight shipments. Good luck on the Pixma. ~Linda