I have an elderly friend who is using an iMac running Tiger 4.11 and Mail 1.3.11 (v622/624) He has two incoming email addresses that are checked. Both are from the same ISP. One works fine the other has a drop down triangle showing. When he receives mail to this account it just disappears. There is no folder showing when you click the drop down triangle. I created a rule which transfers the incoming mail from this account into a separate folder. This works around the problem but I'd like to fix his mail account. Any ideas? TIA, Jens Jens Selvig ...Lost in Montana...