[X4U] Re: Problems with wireless connection

Robert Salter robert.salter at comcast.net
Wed Jan 7 06:18:13 PST 2009


Rick,

My parents were experiencing the same issue, however their main 
problem was with the service provided Comcast - Comcast was actually 
"interrupting" the service by sending out an account verification 
"signal." What we did to correct this situation was to establish a 
second "location" using the Network preference. This corrected the 
issue because, as I understand it, Airport will look for additional 
locations is the signal from the primary or selected (default) 
location is interrupted. It won't change locations, just pick up the 
signal from the other, temporarily until the issue is resolved from 
the default location. All takes place in the background. Adding a 
second locations resolved my parents problem, hope the information 
helps with your issue. Sorry for the delayed response.

---------------------------------------------

I am having problems with my wireless connection. I'm using a MacBook
(late 2007) with AirPort Extreme. I know the AirPort is working because
we have two iPhones, and both of them remain connected, but my MacBook
keeps dropping the connection. I can restore it using diagnostics, but
it will drop the connection again after awhile - anywhere from a few
minutes to a few hours. This has been happening since the upgrade to
10.5.6; I can't prove that's the cause, but it never happened before.

I went to the Apple store this week for tech support, and while it
appeared to be okay when I left, it continues to drop the connection.
They did say it was possible it's an antenna or other hardware problem,
but I hate to spend the bucks  to send it in if it's a software issue.
There are several reasons I believe it's software=related:

- Not all apps will lose the connection at the same time. Safari may
not be able to connect, but dashboard widgets requiring a connection
will continue to function, and I can continue to receive mail on my
.Mac account (IMAP), although my Comcast POP account will not connect.
(I use GyazMail, although I doubt that makes a difference,) I also
launched FireFox a couple of times after Safari was unable to make a
connection, and it connected to sites fine for awhile.

- This has been going on since the upgrade, and I've used diagnostics
to restore the connection well over 100 times. Sometimes it requires me
to enter my AirPort password, sometimes not, but in all cases the
connection is instantly restored. It seems to me that it the problem is
hardware-related, there would be times when it doesn't restore it.

Is anyone else having this issue? Any advice on how to resolve it?

Thanks, Rick


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