I agree that the support is outstanding . . .but it's actually a cloning program and not a backup program. For most folks . . .backup means multiple copies of files as they change over time . . . SD does not provide that functionality. In addition . . .and not to demean the function that SD performs as what it does it does very well . . .it does not provide very good support for network backups or less than full disk backups or any sort of versioning backup scheme. I've emailed back and forth with the author several times . . . and the bottom line is that he's convinced that SD is the one and only backup program that any one needs and it should do no more or less than what he decides is necessary. While I can't fault his business model . . .I think his definition of backup is shortsighted. I own SD . . .and also own and use SynchronizePro X. The latter is just as easy to use as SD for a full disk clone . . .and is vastly simpler to setup for either a network backup or a less than full disk backup. It still doesn't offer versioning or off site capabilities . . . so in my view it again is inadequate by itself. The gurus at my local user group (Washington Apple Pi . . .the oldest computer group in the world) think that all you need is Time Machine and that everything else is unnecessary. While I agree that Time Machine is a wonderful thing in and of itself . . . again it doesn't provide what I consider essential to an integrated backup system. Not knocking SD though . . .it's a find product. It just doesn't do it all. On Mar 24, 2009, at 9:39 PM, David Brostoff wrote: > At 7:07 PM -0500 on 3/24/09, Ed Gould wrote: > >> Can someone suggest a good solid (and has support) backup program? > > In my experience, the easiest-to-use, most reliable backup > application, and one with extremely prompt, helpful support, is > SuperDuper. >