<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">Hello </SPAN></FONT></P><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">A friend of mine has a problem with mail, her mail is forwarded to Virgin.net she opens mail - gets her </SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">email, but if she leaves the program open, it doesn't connect to the </SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">server when she tries 10 mins later, all she gets is the spinning ball and a message saying the connection to the server has timed out.<BR></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"> The only way around this I have found is to quit mail and reopen, this <BR></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"> works sometimes, other times she has to restart her laptop, this is starting to annoy her.<BR></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"> She can still use internet explorer or safari, her broadband connection </SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">is still open. <BR></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"></FONT></P><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">I have just noticed the same thing on my machine last night I left the mail program running and after an hour it was set to collect mail, I noticed my virgin account had a triangle alongside, when I clicked on the triangle it told me the connection had timed out. Only restarting my computer enabled that account.</SPAN></FONT></P><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">Any ideas? </SPAN></FONT></P><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"><BR class="khtml-block-placeholder"></SPAN></FONT></P><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">Have Fun</SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"> </SPAN></FONT></P><P style="margin: 0.0px 0.0px 13.0px 0.0px"><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;">Glen</SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="4"><SPAN class="Apple-style-span" style="font-size: 13.3px;"> </SPAN></FONT></P><BR><DIV></DIV></BODY></HTML>