Hi Pat, Instead of searching the Knowledge Base, did you try to double-click the update? I believe I did it that way. I think the application then searches to find your office suite and updates it. Cheers, Kim On 05/02/03 6:25, "Pat D. Stephens" <patdart at cox-internet.com> wrote: > Why can't I get the knowledgebase to work for me? I'm trying to find > out how to handle updates for Word, and it just won't open selected > pages in Safari for me....I'm using the search for 'installing updates > for Word in X" as my search and it shows me some, but then won't open > them...just stalls out. > > Pat