[P1] Logic Board problems again

[Brian Fish]

>>On Tuesday, March 11, 2003, at 08:50  AM, Brian Fish wrote:
>>
>>> Help me out folks.  I just got my 600Mhz iBook in October. (2weeks
>>> before
>>> the speed was raised and the price was dropped)  After 2 months it
>>> started
>>> going crazy with the display turning green and pin-stripped and
>>> whatnot.  I
>>> sent it to Apple and they said they replaced the logic board.  When I
>>> got it
>>> back the casing around the ports was (and still is)  chipped and
>>> loose.  I
>>> should have sent it back then but didn't want to part with it again.
>>> Now
>>> tonight, out of no where, the display is going crazy again.  The
>>> slightest
>>> movement of the iBook makes the display go black and white stripes and
>>> squares and everything locks up.  At this point, only owning the thing
>>> for a
>>> few months, I'm completely frustrated with it.  Do I have a leg to
>>> stand on
>>> to demand a new machine from Apple?  Ironically, I just ordered
>>> AppleCare
>>> from Apple last night.  <sigh>
>>
>>Jack Rodgers responded:
>>
>>Assuming you bought the iBook new, when you bought additional Apple
>>Care makes no difference, you still have at least half a years warranty
>>based on your new purchase.
>>
>>Warranties are meant to fix problems like these and there are lemon
>>laws in some states that require a replacement if a unit cannot be
>>fixed after a certain minimum number of tries. However, I am not
>>qualified to answer how that works in your case.
>>
>>You should call Apple for another repair and if necessary take a
>>tranquilizer. I think a tranq is usually required when one has to send
>>their books back for repair.  This is not quite as stressful as knowing
>>you have to have open heart surgery but the difference in stress is
>>quite small.

I called and asked to speak to a product specialist and he said that my best
bet was to send it in and if it happened again they would replace the
machine.  He also said they would repair the chips and cracks around the
ports left by the last repair.  I told him that I am a Technology
Coordinator who just bought $11,000 worth of eMacs (which is true) and that
I was considering a $20,000 iBook Mobile Lab (which is also true) but was
unsure of that decision if these were the headaches that would be in store
for me.  I think that helped get my foot in the golden door. (I'd like to
tell myself) Anyway, we'll see if this continues to be a headache for me.
(Reaching for the tranquilizers)  ;o(

-Brian Fish
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