[P1] Not the fan again!

[Jack Rodgers]

On Thursday, May 15, 2003, at 09:07  PM, Fran Dollinger wrote:

> Today on the phone I asked about that......"Well", he said, "I'm sure 
> that they have other options in case these same problems continue". 
> So, I'm assuming that "option' being the operative word there, that at 
> that point they will exchange or something....I did let him know how 
> unhappy(read: down right pissed off) I was about the whole situation.

Don't consider the word of the newly hired support tech to be the final 
word. If you are unhappy, ask in as nice a way as possible to speak to 
a higher up. Always be nice or you will discover as some grumps on this 
or another list have posted that support becomes quite hostile.

---
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JackRodgers at earthlink.net
http://www.JackRodgers.com

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