[P1] bad AppleCare experience on video repair

[Chris Beaumont]

Don't they replace ibooks on the third go round for the same repair?

These display problems are pretty common.. I saw literally hundreds of 
posts on Apple's boards on the problem..

-Chris


On Saturday, October 4, 2003, at 10:50  PM, Tom R. no spam wrote:

> Thanks for your support.  So far only one poster here and
> none in some newsgroups I also posted to has reported anything
> like my iBooks's situation.  And the condition reported by
> the one poster here sounds different, more regular and minor.
> I'll wait a while for replies to trickle in, watch the effect
> some more, and take it further with Apple when I catch up
> on the other things I have to do.
>
> But re the static issue, I have found a static generator
> which looks like it would make a useful testing tool:
> go to www.powerbooktech.com and click the "Giant Ball of Orange
> Static" link.  The trouble is that at $999 it costs as much
> as a new basic iBook. ;*}
>
> On Sat, 4 Oct 2003, Mike Beede wrote:
>  . . .
>> If it happens at the same time each reboot it isn't static.  I
>> reserve the right to change this opinion if I find that you
>> wear a cat skin vest and rub amber rods on your arms when
>> you're nervous or happen to work in the Nikola Tesla Museum
>> or something like that.  But I'd expect static problems to
>> occur when you touch the machine, not at a certain time during
>> the boot.
>>
>> If Apple doesn't want to fix it, I'd keep on them like white on
>> rice, especially if they took three tries to fix your earlier
>> problem.  Lots of times it seems to depend on who you get on the
>> phone when you call.  Maybe if you call again you'll get someone
>> who's more sympathetic and/or concerned with customer service.
>  . . .
>
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