[P1] AppleCare

Gary D. Adams gdadams1 at cox.net
Mon Sep 8 20:45:42 PDT 2003


Same experience on my son's except I dropped it off at FedEx on 
Wednesday morning and had it back Friday before 10.

Gary

Robert Newman wrote:
> Hi:
> 
> Just wanted to relate my experience with AppleCare and my iBook.  
> Recently whenever I moved my screen on my 12" iBook a quarter inch back 
> or forward the backlight would go out.  If I opened the iBook fully to 
> the stop and turned it on the backlight would not come on at all.  On 
> Tuesday of last week I called Apple and they sent me a box which I 
> received on Wednesday.  Thursday I mailed the computer to Apple Direct 
> Service in Memphis, TN.  I was prepared for at least a week to 10 days 
> wait without my constant companion.  When I arrived at work this 
> morning, within an hour, I received the computer back!  Now that is 
> service!  Many people had told me that AppleCare was the best money I 
> could spend and I can see why.  For others who might have the same 
> problem, the part that they replaced was: Inverter/Sleep Assembly.
> 
> Robert Newman



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