Great answer! I actually found the "Apple modem on hold" app in Process Viewer, a place I'd never been before (I'm in 10.2.8). And when I highlight that app, I found I could pull down the Process menu from the menubar and click on something called "quit process." Hopefully, next time my modem gets stuck, this will be the answer. Now, I actually find myself hoping to see a problem again, just to confirm that this is the answer. P.S. In Process Viewer I was surprised to find that even though I'm not currently sending or receiving a fax (something I only do maybe once a week or so) the various fax-related things I found in Process Viewer are supposedly using nearly 10% of my memory! Anyway, thanks Richard, for the excellent suggestions. Brian On 4/6/04 1:02 PM, "Richard McKay" <richard.mckay1 at virgin.net> wrote: > Am 6/4/04 4:27 pm schrieb "Brian Olesky" unter <brian4 at sbcglobal.net>: > >> Occasionally, my fax software gets hung up because it reports that the modem >> is busy. But since I have a DSL Internet connection and it isn't on the same >> line as the modem, I have no idea why this is happening. Then, this morning, >> a new clue: in the past, I've had to reboot to clear the modem, this time, >> when I tried to reboot it failed and I got a message saying I had to quit an >> application called "Apple modem on hold." I couldn't find any such >> application. But if I could, that would seem to be a way to end my faxing >> problem. Anybody got any idea what's going on here? > > OS 9 or X? > > If 10.3, can you see the process in Activity Monitor? (in > Applications/Utilities/Activity Monitor.app) otherwise I think this was > called Process Viewer in !0.2 and earlier... > > If you start your Fax app while this monitor is running you should be able > to see the application and associated processes from here, then wait for the > bug to appear and before rebooting have a comparison look to see if the > process is listed and what the PID (process ID) is, as once you know this > you can force quit it using terminal or the Activity Monitor app itself > (either by highlighting the process and then pressing stop button in menu > bar or by means of the process menu allowing a more detailed look at the > item in question. l processes, my processes, all processes hierarchically, (snip) >