It's all over their site now...but kind of buried. If you go to this page: http://docs.info.apple.com/article.html?artnum=88297 it is on the right hand side. I have to admit, I had a so-so experience with it, but I was asking a tricky question, I would imagine that they could handle your situation just fine. But...just for safety (and paranoia's ) sake, I would copy and paste the dialogue of the conversation into a text document and print, just in case.... I do that as a rule of thumb...it doesn't cost too many trees...and paper trails never hurt. Good luck! Samantha On Dec 11, 2004, at 11:34 PM, Brian Olesky wrote: > On 12/11/04 4:42 PM, "Samantha Cornell" <samantha at netresults.biz> > wrote: > >> However, since one of your machines is new, why don't you try Apple's >> new chat tech support. > > First time I've heard of this. Where do you find it? > > Brian > > _______________________________________________ > iBook mailing list > iBook at listserver.themacintoshguy.com > http://listserver.themacintoshguy.com/mailman/listinfo/ibook >