[iBook] Charter Communications v. Bell South

[Nancy Lawrence]

I'm in the Triangle-area and I have BellSouth DSL, also with a 2Wire 
modem.  It was plug-n-play from the Bellsouth install CD.  Works great 
with 10.3.5, my Belkin and Buffalo wireless PCMIA cards, and a Belkin 
router.  I've not had to call technical support for anything, though.

On Dec 28, 2004, at 6:19 PM, Valerie Maples wrote:

>  Dear Patrick;
>
> Anytime you have a Macintosh computer technical support can be hit or 
> miss,
> depending on the technician.  I have BellSouth DSL, and have had a 
> wonderful
> experience with the 2Wire support group.  When you have BellSouth DSL, 
> they
> farmout the technical support to the maker of your modem.  As I said, 
> our
> experience with 2Wire  has been exceptional, but I know other people 
> with
> other setups that have not have as much success.  If it is possible, 
> having
> a three-way conversation could be helpful for you to be an intermediary
> since your father is new to this (unless he is really savvy in general 
> with
> Electronics, despite not having a computer background).  If your 
> father is
> an explorer and a visual person, though, he should have no problems.  
> I have
> friends who are on Charter that have had problems with Macs, but I 
> think of
> as much of it was the specific technician they got (a problem anywhere)
> rather than the company as a whole.
>
> Be sure that your dad is comfortable navigating around with the menus 
> before
> he calls for technical support, or he will be overwhelmed, just because
> everything is so new.
>
> I hope he loves his iBook wireless as much as I do!
>
> Valerie
>
> Voice recognition in use; I talk, iListen types, I correct. Neither of 
> us is
> perfect.  :-)
>
>
>
> On 12/28/04 2:45 PM, "J Patrick Draine" <draine at comcast.net> wrote:
>
>> List,
>> My father-in-law is heading home to the Charlotte, NC suburbs with the
>> new iBook (and Airport Express) I helped him purchase. He's got 
>> Charter
>> Communication cable service for his TV.
>> Do any of you have experience with the quality of Charter
>> Communications broadband, or with Bell South DSL service?
>> Mac friendliness would be a bonus (this is his first computer -- I 
>> have
>> a feeling I'm be talking to him more often in the next couple months
>> than the past 21 years).
>> Thanks,
>> Patrick Draine
>
>
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