[P1] Battery problem

[Scott Warren]

Beware:
I just had a long discussion with our apple care rep and she said that 
Apple is not considering the battery to be something that is covered 
under warranty.  (this is a new change in policy or procedure that was 
very poorly introduced)   If its bought as dead, they "should" replace 
it  but if you have had your laptop for a while (even just a few 
months), Apple will balk at replacing the battery under warranty since 
its something that will eventually die.

This is a HUGE issue with many schools as they have 100s of laptops and 
find bad or failing batteries more often.  The Apple care rep does not 
want to replace the battery because Apple will not reimburse the apple 
care rep for that.


On Feb 7, 2004, at 11:47 PM, Stan Marks wrote:

> Hello, all...
>
> I purchased my iBook 700 last May as an "open-box return" - 
> essentially, a
> new computer that had been opened and returned for refund or 
> replacement.
> This evening, I noticed that the battery icon in the menu bar had an 
> "X" in
> it, instead of the usual charge status indicator. When I checked the 
> charge
> indicator on the bottom of the battery, I got no response at all. I 
> shut the
> computer down, disconnected the power adapter, removed and then 
> replaced the
> battery. After reconnecting the power adapter and restarting the 
> computer,
> it takes several minutes of "recalculating" the charge time, but then 
> it
> shows the same "X" in the battery indicator. I shut down, again and 
> reset
> the PMU, only to get the same results.
>
> Am I right that the battery dead...or is there something else I can 
> try?
>
> Stan Marks
>
>
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