[iBook] Help for a friend...

[Justin Herald]

It sounds like the software is corrupt. Is it only that program, or 
does the same thing happen with other apps? He can remove the 
application and all of the other files associated with it and then 
reinstall them, and if that doesn't work, I'm not sure what will. Maybe 
use the famous placebo of zapping the P-RAM

On Sep 22, 2004, at 9:09 PM, patdart wrote:

>
> A young friend just called and his iBook is giving him 
> problems...serious ones.  I couldn't find a way to help him, but told 
> him I'd ask y'all for aid...
>
> He has somehow accidentally tried to open a program that was near/ 
> under his Word program and is stymied as am I by what's happening.  He 
> has an error message on the screen that says "You need to restart your 
> computer.  Hold down the power key for several seconds" and when he 
> does, it brings him right back to the same screen.  I had him do a 
> soft reboot and the same thing happened.  He's running OSX and doesn't 
> know which version.  He does have more than one user, if that matters 
> at all...but he can't make it escape or give him any other 
> result...can anyone help me help him?
>
> Pat
>
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>
>

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