If you are running Norton's Utilities go to the Symantec Website for help. You are possibly having what Apple calls a "kernel Panic. I had same problem. Also search Apple Knowledge Base for kernel panics. On Jan 1, 2006, at 9:14 AM, Sean Finnegan wrote: > Hello > > Shortly after buying an new iBook G4, it started to freeze up. > > It gave the following error message: > You need to restart your computer, hold down the power button > for several seconds or press the restart the button. This message > was printed in four languages on a black background. > > It eventually completely froze up. > > The supplier of the iBook deleted everything off the hard drive > and reloaded the software. > It operated ok for a short period, then the same problem > reoccurred. > > As I have Apple Care, I spoke to them, and they got me to carry > out a few tests. They then talked me through a delete and complete > reload of software. > It worked ok for a short time, but the same problem has > reoccurred. > > Would like the best advise to have this problem resolved. > > Regards > > Sean > _______________________________________________ > iBook mailing list > iBook at listserver.themacintoshguy.com > http://listserver.themacintoshguy.com/mailman/listinfo/ibook > > Listmom is trying to clean out his closets! Vintage Mac and random > stuff: > http://search.ebay.com/_W0QQsassZmacguy1984