On Jul 1, 2005, at 6:46 PM, COCCORP at aol.com wrote: > > In a message dated 7/1/05 5:25:48 PM, scott-xlists at scotist.com writes: > > >> Did he move his music, or assign a new drive letter to the drive on >> which is music is stored? >> > > AFAIK, neither. He just keeps his music on his HD via iTunes, and > all of his > music is in the My Music Folder... > > >> What happens if he searches in Windows >> Explorer (not IE) for his music files? >> > > Dunno; I will ask him. > > Thanks for the help; glad to be here, Also - have him do a "get info" on one of the tracks listed as missing. What does it show for "where"? Find that location on his HD. Does it match, or did something get renamed or such? If all else fails, and you can actually find the files manually, he can try this: Quit iTunes. Move the iTunes folder to the desktop (make sure it moves - don't do a shortcut). Launch iTunes - it should now have no music listed. Import the songs from the iTunes Music folder in the iTunes folder on the desktop. On the Mac, simply dragging the folder onto the source pane in iTunes will do it. Dunno about Windows. If drag/drop doesn't do it, try "File->Add to Library". If he has iTunes prefs set to keep the Music folder organized, and "Copy files to iTunes Library" set in iTunes prefs, then iTunes will copy all his music files to the iTunes Music folder (wherever it was originally). Once this is verified, he can dump the folder on the desktop. This will recreate the Library, but playlists and playcounts will be lost. -- Scott