On Jun 30, 2008, at 6:34 PM, i.am.list.boy at gmail.com wrote: > Wondering when was the last time Apple's software help did anything > beyond restate the obvious? I'm sure you will be happy to know that a couple of days ago I called AppleCare for help and received quick, clear accurate assistance. So the answer to your question is : Two days ago. ------------ Michael Prete More will be revealed.