I reloaded iTunes - it still freezes upon opening. I totally deleted every Apple ap using Add/Delete Programs from the Control Panel (I'm using Windows XP), redownloaded iTunes - it freezes upon opening. I tried disconnecting from the internet, thinking maybe the problem was in the iTunes store somehow. iTunes still freezes upon opening. I've disconnected all my anti-virus stuff. iTunes still freezes upon opening. I'm afraid to call Apple Support - they'll just tell me to create a new user account, and if I do that, I'll lose all my Windows setup: my Office tool bar, all my Firefox bookmarks. Does *anyone* have any suggestions for how I can get iTunes to work short of creating a whole new user account in Windows? I've backed up my .itl files, so I don't *think* I'll lose most of my library if I do have to recreate everything de novo, but I'd really rather not have to do that. thanks - frustratedly yours, Becca