[iTunes] I love Apple support - but I still hate iTunes

[Becca]

two and a half hours on the phone with an Apple Support supervisor named Sara (who didn't treat me like I was an idiot), and iTunes is working once again, without having to create a new user id on my Windows XP box. The damn thing is a resource hog, however, and I'll probably need to upgrade my memory (if the motherboard will take it - husband says he'll check once he gets home) but I once again have access to my podcasts and audible.com books.

We wound up having to go in and delete a whole bunch of files by hand, and play some other games, but at least I'm back on line. 

*whew* Thank you, Sara! you're a life-saver. And I *really, really* hate support people who treat me like I'm brainless, but do appreciate it when they know they're out of their depth and are willing to bounce my questions up the chain.

-becca