[iTunes] I love Apple support - but I still hate iTunes

[Becca]

Well, in the initial problem, it would try to access the iTunes store, and then hang up totally. After awhile, it wouldn't even open, it would just get to the iTunes Store part of loading and hang up.

Now that it's ... well, mostly fixed... I have not tried to open the Books section, so I couldn't tell you.

What I do object to is that the audiobooks menu item is now simply called books, which means that ebooks and audiobooks are being put both in the same place rather than in separate folders. Bad design.

-becca



--- On Wed, 4/28/10, Terry Pogue <tpogue at comcast.net> wrote:


> On Apr 28, 2010, at 7:02 PM, Becca wrote:
> 
> > two and a half hours on the phone with an Apple
> Support supervisor named Sara (who didn't treat me like I
> was an idiot), and iTunes is working once again, without
> having to create a new user id on my Windows XP box. The
> damn thing is a resource hog, however, and I'll probably
> need to upgrade my memory (if the motherboard will take it -
> husband says he'll check once he gets home) but I once again
> have access to my podcasts and audible.com books.
> > 
> > We wound up having to go in and delete a whole bunch
> of files by hand, and play some other games, but at least
> I'm back on line. 
> > 
> > *whew* Thank you, Sara! you're a life-saver. And I
> *really, really* hate support people who treat me like I'm
> brainless, but do appreciate it when they know they're out
> of their depth and are willing to bounce my questions up the
> chain.
> > 
> > -becca
> > 
> 
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