On May 9, 2011, at 11:17 AM, Becca wrote: > All I want is simple, explicit directions for doing a complete deep uninstall and reinstall of iTunes. I can't even talk to a human being to express my frustration. Mac or Windows? If you have a Mac, just drag the app (while it isn't running) to the trash and empty it. It is a bit more complicated in Windows, but you should be able to just use the Remove Programs feature in Windows (I haven't worked with Windows since XP so I don't know what they may have changed in Vista or Windows 7). John Kessler