Hello, I'm new to the "list" thank you and I seem to have a problem that I will try to describe ... I "upgraded" from 10.3.9 using the 10.4 DVD and my first attempt failed ... I know about the "upgrade" path ... I choose to do this because of the task of reinstalling all of my software was just to much! anyway, I did some research before attempting again and it paid off the mac re-booted to the designated drive, I launched all of my applications one by one and so far all is fine ... except for this problem ... When I "restart" from the apple menu or from a log out the machine will not restart, the cursor is "active" but all desktop, icons, dock, menu bar disappear and the machine does nothing? So I "force" a boot from the front panel (big button) and it re-boots but with a "glitch" Safari opens at a "file" help page (epson japan). I've tried repairing permissions (disk utility & cocktail) no good ... Zapping PRAM? help, please! Phillip