[G4] Urgent:Lisa hammond'G4 mail.repair escalation

[lbhammond at comcast.net]

Hello.
I would greatly appreciate an Urgent Escalation with regard to my on-going (since 10/05) problems. 
 I last spoke with  manager (Kevin Coomer) on Fri. am 03/03/06.; with assurance I would be responded to "soon".
I am still waiting assistance, and when this message is received by the apple University village store, it will have been since Thu.3/02/06 that I have had a direct customer response, with assistance with the (machine).  If I had been given (as I requested) every customer report and or job synopsis' pertaining to Every time I had repair work done on my G4 iBooks since 10/05... there would be a clear repair path for the apple people to forward,  as well as a trail of info for me to take to an outside repair source, or customer care.  
Although I have requested this, I have not yet received a  log of all the work and repair work done to my computer since 10/05, when symptoms first surfaced.
This is an obvious hindrance to the resolution of my computer issues.

I would appreciate a response to this email within 12 hrs of send date.
PS- THE KEYBOARD SYMPTOMS HAVE MIGRATED TO THE TEXT FIELD OF IPHOTO SUB-APPLICATIONS.


--
Lisa b.Hammond
Production Design & Styling
206.579.4550